Yes, consultations and estimates are free unless otherwise specified for specialty consulting services.

To schedule an appointment, please give us a call at +16302935444 or fill out our “Contact Us” form HERE.

One of our ISA Certifed Arborists will be in contact with you within 24 hours.

Payment is due upon receipt unless otherwise noted. Finance or service charges may apply to past-due balances.

Tree work is priced based on size, location, accessibility, risk level, and scope of work. Because every tree is different, we provide custom proposal after an on-site evaluation.

Payment terms, unless otherwise noted, are due upon receipt of invoice. Please note: Service and finance charges will be added to the invoice amount if the invoice is not paid within that time frame and will continue to accumulate until paid.

Yes, we offer secure online payment options for your convenience. Credit & debit cards as well as electronic checks (ACH).

Yes. You can call our office with your credit card account information. We accept Visa, MasterCard and Discover. For your convenience, you can now pay online from our website.

Invoices are typically sent within 1–3 business days after the work is completed.

To authorize work, you can sign and return the proposal, reply to the email with written approval, or follow the online approval instructions included with your proposal.

Once you approve your proposal, your project is placed into our schedule. Timing depends on workload, season, and weather, but we’ll communicate an estimated timeframe.

Tree care is seasonal, and certain times of year (especially spring and storm season) fill quickly. We prioritize safety, proper staffing, and quality, as to not rush jobs.

No. Our experienced field arborists have a detailed work order for the job site and will be directed by your ISA Certified Arborist prior to the service.

An ISA certified arborist oversees and directs the work plan. Crew leaders are trained professionals following the approved scope of work.

For the financial well-being of our employees and clients, Workers Compensation insurance should always be verified with current Certificates of Insurance, as well as Liability insurance.

Our office is open Monday–Friday from 7:00am to 4:00pm and Saturday 7:00am to 1:00pm. Crews may be working outside those hours depending on scheduling and weather.

Yes, we provide tree care year-round, weather permitting.

Tree pruning, Tree removal, Plant Health Care, Cabling & bracing, Storm damage response, Mulch delivery and Holiday Lights.

Keeping productions costs in line is an on-going challenge. We have found that sending a separate stump  removal crew out is more efficient. As indicated on your proposal, we make every effort to schedule the removal of the stump within a week depending on weather and ground conditions. Please call the office if you intend on paying the invoice after the stump(s) is/are removed.

Like you, our staff and the company all have financial obligations that need to be met year-round; therefore we need to work year-round. Most people do not think of tree care in the winter, therefore the discount is our way of reminding everyone it is a great time to prune, install cable bracing/through-rods or remove trees.

Another reason for the discount is that our climbers do not have to contend with heavy limbs and leaves during the winter. The climbers are able to move through the tree much faster, no matter what service we are providing, which means less time in the tree. In addition, clean-up time is reduced, due to the lack of tree leaves to rake and haul away. This means reduced job costs which we believe should be passed on to the client.

Typically sent by the end of February. Plant Health Care renewals are typically sent before the start of the treatment season so you have time to review and respond.

No. Our 15% seasonal discount applies to qualifying tree care services such as pruning and removal. PHC programs may have separate promotional offers.

Mulch pricing depends on the type of mulch, quantity needed, and delivery. Contact us for current pricing and we’ll help calculate how much you need for your space.

Yes, but for safety reasons we ask that you stay a safe distance from the work zone.

It depends on the tree’s age and the weather. Newly planted trees: 1–2 times per week during dry periods Established trees: Deep watering during extended dry spells If you’re unsure, we’re happy to guide you based on your specific tree.

All trees form their buds for the following growing season in the summer months. These buds stay relatively green in the dormant season and dead buds will be dark brown to black in color in the winter months. Further live buds will be swollen from continuing development. Dead buds will have arrested in development and will appear smaller/stunted in size. To a trained, seasoned arborist, the difference is apparent.

Proper watering, mulching correctly (no mulch volcanoes!), and routine inspections by an ISA certified arborist are the best ways to keep trees healthy.

Crabapples commonly drop leaves due to fungal diseases like apple scab, especially in wet seasons. While often not fatal, repeated defoliation can stress the tree.

Likely viburnum leaf beetle. They skeletonize leaves and can severely damage plants. Treatment is most effective at specific life cycle stages.

Dead branches: Do not have healthy buds, Snap easily, Lack green tissue under the bark when lightly scratched.

White pines commonly brown due to: Winter burn, Salt damage, Drought stress, Needle drop (natural seasonal shedding) An ISA certified arborist can determine whether it’s normal needle drop or something more serious.

Not necessarily. Mushrooms are fungi that break down organic matter in soil. However, mushrooms growing directly on a tree trunk can indicate internal decay. If you’re unsure, we can inspect it.

Tree age can be estimated based on species and trunk diameter. We can provide a rough estimate during an evaluation.